Australia Post is experiencing domestic and international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of covid-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog.

As this is changing all the time, please check your country in this list prior to placing an order. 

We at KOA are dispatching your orders every day, however please understand the delays by Australia Post are out of our control. We are working with alternative delivery partners for most domestic orders to hopefully improve the delivery timeframes.

EXPRESS SHIPPING (for orders within Australia) is still the fastest delivery option but please keep in mind that next day delivery is not guaranteed.

We appreciate your patience and understanding during these unprecedented times. For further assistance, please contact us at

We endeavour to dispatch all orders within 2 business days, this excludes public holidays and peak times such as collection launches and sale periods. Please allow up to 5 business days for standard orders to be dispatched during peak times.


Standard Shipping (once dispatched)

Delivery Estimate 3-10 business days


Express Shipping (once dispatched)

$15.00 - Delivery Estimate 1-3 business days

*please note: orders are shipped from Melbourne & not all AU postcodes are guaranteed next day delivery via Express.


New Zealand

Standard Shipping (once dispatched)

$20.00 Flat Rate

Temporary Delivery Estimate 15-20 business days (due to covid-19)

Rest of The World (Australia Post)

Standard Shipping

$30.00 Flat Rate


Please note — all shipping costs are in Australian Dollar (AUD) currency. International delivery costs do not include any taxes or duties which may be applied by customs at the destination country. Any taxes or duties incurred are the responsibility of the delivery recipient. In accordance with Australian export regulations, we are required to declare the exact value of all items. For more information on taxes, duties and customs regulations, we recommend contacting your local customs office directly.

If the receiver refuses to pay taxes and duties, the item(s) will be returned to sender and the order will be refunded in the form of a store credit, excluding the return and original shipping fee. 


Additional Information:

Purchases made on weekends and public holidays will be processed on the following business day. Please allow up to 5 working days for standard orders to be dispatched during launch and sale periods.

Please enter your shipping address correctly, as once your order has been received and dispatched, we can not alter address details and you will be charged the standard applicable postage rate to resend if it is returned to sender.

If you have any questions regarding shipping please contact us directly at