Privacy + Terms

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from koathelabel.com.au

At koa., our customers are very important to us and we are committed to respecting and protecting your personal details. We promise not to share or disclose any of your information to third parties or sites. When you make a purchase with koa., we collect certain information from you, including your name, billing address, shipping address, payment information, email address and phone number. We refer to this information as Order Information.

We only collect the personal information that you choose to provide and will only use this information to process your orders efﬁciently and to assist in an enjoyable shopping experience.

We retain collected Order Information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modiﬁcation.

We do not share any personally identifying information publicly or with third-parties, except when required to by law. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.

If you choose to create an account with koa., you have the choice of being added to our mailing list where we may occasionally update you on our latest products, sales and promotions. To request your name be removed from our database, simply unsubscribe or contact hello@koathelabel.com.au

This policy is effective as of July 2020.

Terms and Conditions

This website is operated by Koa The Label. Throughout the site, the terms “koa.” “we”, “us” and “our” refer to Koa The Label. Koa. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced here and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Terms of Use

It is the buyer’s responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regards to possession, use and sale of any item purchased from this website. By placing an order, you represent that the products were placed by yourself and they will be used in a lawful manner.

Please follow the instructions on the Website to place your orders. Your order constitutes an offer to us to buy the products and services. After receiving an order, we will send you an e-mail acknowledging that we have received your order (“Order Confirmation”). While it is our practice to confirm orders by email, the receipt of an email Order Confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email confirming the shipment of your order (“Shipping Confirmation”). A contract with us will be formed only when you receive the Shipping Confirmation. The contract will relate only to those products and services whose shipment we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other products or services which may have been part of your order in the same or a separate Order Confirmation. We reserve the right to cancel your order at any time before we have accepted it and we may rescind our acceptance and cancel your order where there has been an obvious error in price or where the products or services are no longer in our inventory. We also reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We may also require verification of information prior to the acceptance and/or shipment of any order.

You are responsible for maintaining the confidentiality of your account information and password, and for restricting access to such information and to your computer and other devices. You agree to accept responsibility for all activities that occur under your account or password.

Products & Content

All koa. content, products and prices depicted on this website are subject to change at any time without notice. We make all reasonable efforts to accurately display the photos and descriptions of our products, including applicable colours.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Information Accuracy

We attempt to ensure that information on this Website is complete, accurate and current. Despite our efforts, the information on this Website may occasionally be inaccurate, incomplete or out of date. For example, products included on the Website may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the site. In addition, we may make changes in information about price and availability without notice. We will correct any pricing errors on the Website as and when discovered.

Delivery

We aim to deliver products to you at the place of delivery (“Delivery”) requested by you within the time indicated by us here but we can’t absolutely guarantee firm Delivery dates or times. Delivery options are set out here.

We will try to let you know if we expect to be unable to meet our estimated Delivery date or time, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late or delayed delivery.

We will aim to leave the Order at the address advised by you at the time of purchase. You must ensure that you are able to take Delivery of the product without undue delay and at any time reasonably specified by us. Our delivery partners may contact you via SMS prior to delivery to provide you with different delivery options, including giving ‘authority to leave’ the item at the address, or have delivery re-routed to a collection point. Alternatively, the courier may leave a card requesting your instructions on either re-delivery or collection from the carrier or a collection point.

By default, you provide authority to leave items at the address specified in your Order. If the delivery driver deems the area unsafe in their discretion, your Order will be redirected to a collection point, redelivered in the next Delivery run (where available) or returned back to our HQ. If Delivery or collection is delayed through your unreasonable refusal to accept Delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept Delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

(a) charge you for our reasonable storage fees and other costs reasonably incurred by us; or

(b) no longer make the product available for Delivery or collection and notify you that we are cancelling the applicable Contract, in which case we will refund to you any money paid to us in accordance with our returns policy, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees and other costs provided for above).

Please note although Koa. ships to most locations around the world, it might not be possible for us to deliver to some locations, nor are we able to offer equivalent delivery options to locations that we do service. If we are unable to deliver to your location, we will use the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

Unless otherwise specified by you, all risk in the product shall pass to you upon delivery. If delivery is delayed, risk shall pass at the date when delivery would have occurred. From the time when risk passes to you, we will not be liable for loss or destruction of the product.

You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.

Cancellation & Changes

Once your order has been confirmed (confirmation email received and order number provided), we cannot alter or cancel your order due to change of mind.

Please enter your shipping address correctly, as once your order has been received and dispatched, we can not alter address details and you will be charged the standard applicable postage rate to resend if it is returned to sender.

koa. reserve the right to cancel your order at any time before we have accepted it and we may rescind our acceptance and cancel your order where there has been an obvious error in price or where the products or services are no longer in our inventory.

We may terminate a Contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. We will refund any money received from you using the same method originally used by you to pay for the product. If the refund transaction fails we will advise you of this and make arrangements to process the refund via a different method.

Faulty, Damaged and Missing Items

Koa. takes pride in packaging and processing each and every order. We carefully quality check each item before shipping them to their new homes. In the rare chance you have received a faulty item please email us immediately an image of the fault, along with your Proof of Purchase (ie. order number) to hello@koathelabel.com.au for further review. Please note that the item you are returning must be in it's original, unworn and unaltered condition with all tags still attached. We will assess the fault upon return of the garment and reserve the right to repair or replace if necessary. If the item cannot be replaced or repaired a full refund will be issued.

Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty. We have the right to refuse your return and will send the product back to you at your own cost.

Once items have been shipped and collected from our HQ, they become the property and responsibility of the purchaser. If a product is misplaced, it is the purchaser’s responsibility to liaise with the given Postal Service. Replacements or refunds will not be given for products missing or damaged in transit. If you do receive a damaged or faulty item please contact us immediately upon receiving your order and we will do our very best to assist you in resolving the issue.

Details

In line with our responsibility under the Australian consumer law or similar legislation, the customer will be responsible for the shipping costs associated with any returns/exchanges unless the return falls into the faulty category.
It is advised that you use a traceable method and take note of your tracking number when posting back your items, koa. will not be responsible for any items lost during transit and we will be unable to process the return.
For international customers, it is not koa.’s responsibility to pay any duties and taxes involved in the return of your item(s), if your order is over $1000 AUD it is suggested to return the parcel in two parts. Any costs koa. may need to pay will be subtracted from the refund amount.
Koa. has the right to refuse any refunds/exchanges if the item does not meet the requirements mentioned above.