Quilt Pullover - Speckled Oat

Australia

Standard Shipping 

Delivery estimate once dispatched: 3–10 business days

$10.00

Orders are shipped from Melbourne, Victoria. Delivery timeframes may also be affected by circumstances outside of our control.

New Zealand 

Standard Shipping

Delivery estimate once dispatched: 5–8 business days

$20.00 Flat Rate

Import duties, taxes & customs fees not included. International delivery timeframes vary depending on the destination country, local postal services and customs processing.

Rest of The World 

Standard International Shipping (via Australia Post)

Delivery estimate once dispatched: 7–15 business days

$30.00 Flat Rate

Import duties, taxes & customs fees not included. International delivery timeframes vary depending on the destination country, local postal services and customs processing.

International Orders, Customs & Import Fees

Please note — International shipping fees do not include customs duties, import taxes, GST/VAT, customs clearance charges or any other fees that may be imposed by the destination country.

Any customs duties, taxes or import-related fees incurred upon arrival are the sole responsibility of the customer/recipient and must be paid to the relevant customs authority or delivery provider.

Import requirements, tax thresholds, duties and applicable fees vary between countries and may change without notice. We are unable to determine, estimate or control the amount of any import charges that may apply to your order.

Customers are responsible for ensuring that they understand the import requirements and potential costs associated with receiving an international shipment in their country before placing an order. We recommend contacting your local customs authority for the most accurate and up-to-date information.

In accordance with Australian export and customs requirements, we are required to accurately declare the contents and value of all international shipments. We cannot undervalue goods, mark commercial orders as gifts, or provide inaccurate customs information.

By placing an international order, you acknowledge and agree that any customs duties, taxes, fees or other charges imposed by the destination country are your responsibility.

Refused or Unclaimed International Shipments

If a recipient refuses to accept a shipment or fails to pay any applicable customs duties, taxes or import fees, resulting in the parcel being returned to us, the order will be refunded as store credit once the returned parcel has been received and processed.

The store credit will be issued less any return-to-sender charges and the original shipping fee incurred for the order.

Please note that we are unable to reimburse customs duties, taxes or fees charged by the destination country, as these are the responsibility of the recipient.

Additional Information

Purchases made on weekends and public holidays will be processed on the following business day. During collection launches and sale periods, please allow up to 5 business days for standard orders to be dispatched.

Please ensure your shipping address is entered correctly at checkout. Once your order has been received and dispatched, we are unable to amend or redirect the delivery address. If an order is returned to sender due to an incorrect or incomplete address, the standard applicable postage fee will apply to resend the order.

If you have any questions regarding shipping or delivery, please contact us directly at hello@koathelabel.com.au.

RETURNS POLICY

We hope you love your KOA purchase. If for any reason it is not quite right for you, you are welcome to return full price items to us within 10 days of receiving your order in exchange for a store credit provided the guidelines below are followed.

Please note we do not offer refunds for change of mind, instead a store credit will be issued for the purchase amount on full price items. We do not accept returns or refunds on sale items so please choose your sale purchases carefully. This includes Flash Sale items and goods purchased using a discount code. 

If you would like to exchange any full price item/s for a different size or product, we kindly ask that you place a new order as we cannot guarantee that your item will be in stock once the return arrives at our HQ. Please allow 5 days for your return to be processed.

In order for your return to be accepted the following requirements must be met:

• Item's must be returned within 10 days of receiving your order.
• All items must be in their original, unworn and unaltered condition with all tags attached.
• Proof of purchase must be supplied along with an order number. Please note this on the outside of your parcel so that your return can be processed as soon as possible.

SUBMIT A RETURN REQUEST | Please include your full name, order number and the item/s you wish to return.

The shipping costs incurred for returning item/s to KOA for store credit is at your own expense. Shipping costs are non-refundable unless the item is deemed faulty.

We recommend using a trackable shipping service, as KOA take no responsibility in tracking your return or item is misplaced during transit.

Faulty, Damaged and Missing Items

KOA takes pride in packaging and processing each and every order. We carefully quality check each item before shipping them to their new homes. In the rare chance you have received a faulty item please email us within 5 days of receipt (do not lodge a return) an image of the fault, along with your Proof of Purchase (ie. order number) to hello@koathelabel.com.au for further review. Please note that the item you are returning must be in it's original, unworn and unaltered condition with all tags still attached. We will assess the fault upon return of the garment and reserve the right to repair or replace if necessary.  If the item cannot be replaced or repaired a full refund will be issued.

Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty. We have the right to refuse your return and will send the product back to you at your own cost.