Breeze Set - Dusty Rose

Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of covid-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog.

As this is changing all the time, please check your country in this list prior to placing an order. 

We appreciate your patience during these unprecedented times. For further assistance, please contact us at hello@koathelabel.com.au

Australia

Standard Shipping

$10.00 - Delivery Estimate 3-7 business days

Express Shipping

$15.00 - Delivery Estimate 1-3 business days

New Zealand

Standard Shipping

$20.00 Flat Rate

Delivery within 5-7 business days

Rest of The World (Australia Post and DHL Express)

Standard Shipping

$30.00 Flat Rate

Please note — all shipping costs are in Australian Dollar (AUD) currency. International delivery costs do not include any taxes or duties which may be applied by customs at the destination country. Any taxes or duties incurred are the responsibility of the delivery recipient. In accordance with Australian export regulations, we are required to declare the exact value of all items. For more information on taxes, duties and customs regulations, we recommend contacting your local customs office directly.

If the receiver refuses to pay taxes and duties, the item(s) will be returned to sender and the order will be refunded, excluding the return and original shipping fee. 

Additional Information:

Purchases made on weekends and public holidays will be processed on the following business day.

Please enter your shipping address correctly, as once your order has been received and dispatched, we can not alter address details and you will be charged the standard applicable postage rate to resend if it is returned to sender.

If you have any questions regarding shipping please contact us directly at hello@koathelabel.com.au

RETURNS POLICY

We hope that you love your koa. purchase. If for any reason it is not quite right for you, you are welcome to return it to us within 10 days of receiving your order in exchange for a store credit.

Please note we do not offer refunds for change of mind, instead a store credit will be issued for the purchase amount on full price items. We do not accept returns or refunds on sale items including any promotional discounts so please choose your sale purchases carefully.

If you would like to exchange any full price item/s for a different size or product, we kindly ask that you place a new order as we cannot guarantee that your item will be in stock once the return arrives at our HQ. Please allow 5 days for your return to be processed.

In order for your return to be accepted the following requirements must be met:

• Item's must be returned within 10 days of receiving your order.
• All items must be in their original, unworn and unaltered condition with all tags attached.
• Proof of purchase must be supplied along with an order number. Please note this on the outside of your parcel so that your return can be processed as soon as possible.

The shipping costs incurred for returning item/s to koa. for store credit is at your own expense. Shipping costs are non-refundable unless item is deemed faulty.

We recommend using a trackable shipping service, as Koa. take no responsibility in tracking your return or item is misplaced during transit.

Faulty, Damaged and Missing Items

Koa. takes pride in packaging and processing each and every order. We carefully quality check each item before shipping them to their new homes. In the rare chance you have received a faulty item please email us within 5 days of receipt (do not lodge a return) an image of the fault, along with your Proof of Purchase (ie. order number) to hello@koathelabel.com.au for further review. Please note that the item you are returning must be in it's original, unworn and unaltered condition with all tags still attached. We will assess the fault upon return of the garment and reserve the right to repair or replace if necessary.  If the item cannot be replaced or repaired a full refund will be issued.

Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty. We have the right to refuse your return and will send the product back to you at your own cost.